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I cannot read out the data from my Preclinical MX device. The software says there are no reads remaining. What am I supposed to do?

The MB Lab software counts each download of data from the Preclinical MX monitor. The number of reads remaining is displayed in the software when a Preclinical MX device is connected to the computer.

The reads are supplied with every order of consumables (patches). As the provided codes are specific to your PC, please contact support@medibeacon.com with the number of reads you would like to add to the specific PC. The easiest way to do this, is using the “Get Readouts…” button in the MB Lab 3 software, which generates a default email text.

Please note, that due to the time difference between your location and our office in Germany it may take up to 1 day to respond to your request.